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She made the initial claim on 6/26/18. It is now 7/18/18 and we STILL DO NOT have our AC fixed. They continuously give us the runaround that the unit has been ordered, but cannot provide an order number. They will not allow us to speak to a manager, because managers are always busy on conference calls. We are told that purchasing has to approve our order, but we cannot speak to anyone in purchasing. It's a shady operation that has no problem taking our premium but has yet to fulfill their end of the deal. When you purchase a home, even a home that isn't new, there is a very good chance that you will be offered a home warranty. The seller may offer to purchase one on your behalf to provide peace of mind that any component of the home that fails can be fixed affordably. If not, you will likely receive numerous mail solicitations to purchase a home warranty once the sale closes. A home warranty may sound like a great form of financial protection against expensive, unforeseen home repairs. But is it really the safety net homeowners expect?For more, see: How to Buy Your First Home: A Step by Step TutorialA home warranty costs a few hundred dollars a year, paid up front or in installments, if the warranty company offers a payment plan.

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In the event Your fail to pay the Select Service Call Fee, you will not be able to schedule any additional service calls and your home service contract will be suspendend until all outstanding fees are paid in full.

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I really have had nothing but good experiences with HBW and would recommend them.

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just like you probably do for health insurance.

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I responded with why I had to wait another 30 days and the response was they had not received my paperwork.